MANCO Project has received funding from the European Union’s Horizon 2020 research and innovation programme under grant agreement No 101003651
Conversational AI is a key differentiator in contact centers These predefined flows dictate how the conversation progresses and enable the AI to provide relevant responses based on user intent. Moreover, tools like AI Assist can be a game-changer for providing agents quick access to relevant information. This rapid access to information allows agents to respond